Customer Care Advisor

  • Exertis
  • Elland, UK
  • 16/03/2019
Customer Service

Job Description

Overview

At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities.

Objectives of the Role:

The role will involve taking calls from customers who have a query with their order, then owning that query right through to completion to ensure that the customer receives excellent service from start to finish.

Essential Requirements

  • Excellent communication skills, both written and on the telephone.
  • The ability to talk to customers in a friendly and professional way even if they are upset about something going wrong with their order.
  • Past experience of working in a Customer Care/Services or sales role.
  • Computer literate.
  • Excellent attention to detail.
  • Ability to prioritise workload.
  • Ability to own a query from the start, ensuring that the customer receives excellent service.
  • A track record of developing internal relationships to such a degree that you can work closely with others to resolve customer queries.
  • Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.