Customer service Administrator

  • Guidant Global
  • South End, Temple Gate, Bristol BS1 6PL, UK
  • 16/04/2019

Job Description

Join Innovation, Move the Globe
Leading A New World of Life and Pensions Services

Customer Service Administrator

Bristol Harbourside
Up to £18,054
ASAP start date
Permanent, 35 hours per week (Monday - Friday)
Hours are between 8am - 6pm (Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Bristol Harbourside.

You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities
* Get to work for some of the largest globally recognised names in the Life & Pensions industry;
* Deliver excellent customer service to our valued customers;
* Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
* Taking initiative and ownership of what you do;
* Continually develop and refine your personal skills and knowledge to improve support.

About You
* Strong Customer Focus ensuring we always do the right thing for the customer
* Understanding of the financial services industry (desirable)
* GCSE Grade C or above to include Maths and English or equivalent
* Good written communications skills
* Confident professional telephone manner
* Good IT skills including word and excel
* Good time keeping
* Self-Motivated
* Ability to work under pressure

The Location
* Town centre location
* 20 minute walk from Temple Meads station

* Discretionary annual bonus (up to 5%)
* Company pension scheme membership
* 23 days holidays + 8 bank holidays
* Holiday allowance rising with promotion
* Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
* 24/7 access to a wide range of books
* Receive a wide range of retail discount shopping schemes
* Access to our client's Confidential Helpline is available to be used by you and your family
* Get to volunteer in our own employee communities throughout the working day
* Develop your career through our client's wider global network

Don't miss this highly competitive opportunity, apply today.