Hanover Housing Hildersley, Ross-on-Wye HR9 5BL, UK
What you'll be doing As an Estate Manager you'll be customer focused, flexible, have a strong passion for older people's rights and independence and reflect our shared values in your day-to-day activities. Key responsibilities Connect with residents, helping them access health and social services, and encourage inclusion in social events Help new residents settle into their homes in a positive and respectful way Manage contractors in an honest and proactive manner to ensure homes are well maintained, and repairs are completed to a high standard and in a timely manner Be courageous in ensuring the smooth running of the estate Who we need You do not need to have previous estate or housing experience as we'll provide an in-depth training programme covering all aspects of estate practice. We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. Being computer literate is also essential. Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns. Who we are Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes. We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry. At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers. What we offer We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include: 25 days annual leave, excluding bank holidays (pro rata for part time staff) Contributory pension scheme, with employer contributions and non-contributory life assurance Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns O2 and other discounts for staff A commitment to growing you through training, professional qualification support and individual development plans About the role Location: Reynolds Court, Hildersley, Ross-on-Wye, Herefordshire, HR9 7NE Closing date: 1 April 2019 Interview date: 5 April 2019 Contract: fixed term to 31 October 2019 Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS) Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019. To find out more about our recent merger, please visit our website.