Care Coordinator Harrow It takes a truly special person, with the right personality and a passion for making a real difference to work for us. We provide premium quality Home Care to adults in and around Harrow. We have built up a first class reputation world-wide and are recognised as one of the top industry leaders in the UK. We are now actively recruiting an ambitious, driven, caring and flexible Care Coordinator for our rapidly growing office. Care Coordinator Benefits: Salary up to £26000 negotiable d.o.e. Workplace Pension Scheme 28 Days Holiday Full Training and Support You will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We offer fantastic career development opportunities for the dedicated people. Care Coordinator - Duties & Responsibilities : To be accountable to the Owner and Registered Manager for the smooth running of day to day Client/CareGiver communication Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business To answer the telephone promptly and professionally, dealing with any enquiries or queries Ensure the provision of high quality care services to vulnerable people living in their own home To record all new CareGivers and Clients on the system as soon as they are received Report weekly KPI’s to the Registered Manager and Owner To identify and match the most suitable CareGivers for each package To produce consistent, weekly rosters and provide CareGiver and Clients with rotas in a timely manner Ensure all CareGivers are logging in and out electronically and to provide assistance in the case of any difficulties To plan ahead to cover holidays, training and planned absence To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files. To ensure that records of visits and charges are accurate and that invoices and pay records are accurate To consult and to communicate any schedule changes with clients and CareGivers To participate in the on call rota and to be prepared to deliver care if essential To carry out any ad hoc duties to suit the needs of the business Care Coordinator - Qualifications & Experience: Experience in a customer service setting Use of a scheduling / HR / recording system – Desirable Abilities, Skills & Behaviours Desire to make a real difference to the quality of life of our clients Excellent customer service, communication and interpersonal skills. Good computer skills including proficient use of MS Office Excellent oral and written communication skills Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours Extremely well organized, excellent planning and prioritising ability with high attention to detail Strong administration skills and ability to manage multiple work loads If this Care Coordinator role excites you please apply today, we would love to talk to you!
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