ProActive Rail Refectory Rd, Falmer, Brighton BN1 9QU, UK
Customer Service Ambassadors urgently required at Brighton Are you ex cabin crew? Or have you worked in delivery exception Customer Service? Looking for a new challenge to deliver excellence and delight passengers? Are you a leader that leads by serving others? Does your innate need to help people and deliver service excellence transcend any job description as you cannot help but give customers your all? Do you project that infectious positive energy people love to be around? The Job ProActive Rail are recruiting Customer Service Ambassadors to work with our client based at a major rail station in Brighton. We are aiming extremely high and will be handpicking candidates who are able to use their own initiative and be able to think on their feet as well as assessing situations promptly and efficiently. Your job will be to provide, first class customer service and care, enhancing the passenger experience which in turn will help create for passengers a relationship with our clients brand. Your role will include assisting passengers with refund payments and providing information on social media. It is fundamental to understand the passengers needs both the spoken and unspoken and as a customer services ambassador, to go above and beyond to ensure the best passenger experience. You will also and help maintain a safe, secure and informative environment for all passengers. The Person You must be able to bring a friendly, enthusiastic and flexible approach to your duties, offering the customers a safe, easy and exemplary service every time. Therefore, high visibility presence, fluent English - both written and spoken - confidence to engage and interact with customers whilst demonstrating a genuine passion and pride for the role will be essential. Must be able to be extravert and assertive to allow for the stand out factor with this project to shine through You need to have sufficient work and life experience to be able to assist and make snap decisions on the best course of action for the customer. You will possess the ability and emotional intelligence to make the customer that you are serving understand that they are the most important person in the world for you while engaging with them You will be working in a safety critical environment with periods of intense activity. You must have the ability to remain calm under pressure and to be assertive when the circumstances demand you to be. You will be confident with using technology as required by the role and interact with customers whilst exhibiting a genuine passion and pride for the role. You will need to be robust. This is a challenging position that involves periods of lone working and the requirement to stand for long periods of time. Recruitment Process. This will be explained over the phone including how to prepare and what to expect for those selected for a face to face interview Training 5 days of role specific paid training. Remuneration: £ 13,38/h , you can expect holiday payment Location: Brighton Train Station Position type: Full time fixed term temporary contract Initial 3 weeks with possible extension Working Hours: Monday - Sunday roster. The schedule will include long shifts (12 Hours: 7am-7pm) Benefits : Grooming allowance So if you are a reliable, self-motivated, proactive and customer focused individual, and possess the desire to help "wow" and "delight" your customers throughout their entire experience each and every day then we want to hear from you NOW!